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Privacy Policy
URlife Privacy Policy
Last updated: 25-11-2025
URlife (âthe Siteâ, âweâ, âusâ or âourâ) values your privacy deeply. This Privacy Policy explains how we collect, use and disclose your personal information when you use our services through URlife.nl (âthe Servicesâ). By using our Services, you agree to the terms outlined in this Privacy Policy.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices, operational requirements or legal obligations. Please review this page regularly to stay informed of any updates.
How We Collect and Use Your Personal Information
Categories of Personal Information Collected
The personal information we collect includes:
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Identifiers:
Basic contact details such as your name, address, phone number and email address.
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Commercial Information:
Order and shopping data, such as products you purchase or view, and information from customer service interactions.
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Internet and Network Data:
Information collected through cookies and similar technologies, such as IP address, browser type, device information and your activity on our site.
How We Use This Information
We use your data for the following purposes:
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Providing Products and Services:
To process payments, confirm orders, arrange shipping, handle returns and exchanges, and keep you informed about your order status.
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Marketing and Advertising:
To inform you â where permitted â about promotions, updates and URlife news via email or other channels. We only do this when legally allowed or when you have given consent.
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Fraud Prevention and Security:
To detect unlawful use of our Services, prevent misuse, and protect the security of our systems, accounts and data.
Use of Cookies
We use cookies and similar technologies to:
- Improve your user experience (for example, remembering your shopping cart).
- Analyze and optimize the performance and functionality of our site.
- (Where permitted) provide targeted advertising and personalized content.
You can manage cookies through your browser settings. For more information on cookies placed through our Shopify environment, see Shopifyâs Cookie Policy.
How We Disclose Your Personal Information
We only share personal information with:
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Service Providers:
Parties that perform services on our behalf, such as IT providers, payment processors, shipping partners, customer service providers and data analytics partners.
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Marketing Partners:
Such as Shopify and related tools for hosting, reporting and (where applicable) marketing automation.
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At Your Request:
For example, when you use social login functions or explicitly request that data be shared.
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In Legal Contexts:
When we are required to provide information under law, regulation, authority request or court order.
We do not sell your personal information and we do not use it to infer sensitive profiles or characteristics about you.
General Purpose of Processing
We primarily use your data in connection with our services. This means the purpose of processing directly relates to:
- Your order fulfillment,
- Providing customer service,
- Meeting legal (such as tax) obligations.
For marketing purposes, we only use your data when permitted by law or when you have given consent. If we wish to contact you later for reasons other than your own request, we will ask for your explicit permission.
Your data is not shared with third parties except as necessary to meet accounting, tax or administrative obligations. These third parties are bound by confidentiality through contract or legal obligations.
Shipping and Logistics
PostNL:
We use PostNL for delivery. We share the necessary information (name, address, city) to complete delivery. If PostNL uses subcontractors, your data may be shared with them only for delivery purposes.
DHL:
We also use DHL for deliveries. Similarly, we share your name, address and city for the purpose of shipping your order.
DPD:
We also ship via DPD. Your name, address and city are shared strictly for delivery purposes and may be shared with DPD subcontractors when required.
Billing and Accounting
We use eBoekhouden.nl for administrative and accounting purposes. We share your name, address, residence data and order information so invoices and administration can be processed correctly.
Your personal data is transmitted and stored securely. eBoekhouden.nl is required to keep your data confidential and may not use it for any purpose other than maintaining our financial administration.
External Sales Channels
When you place an order via Bol.com, they share your order and personal details with us. We only use this information to:
- Process your order,
- Arrange delivery,
- Provide customer service.
We treat this information confidentially and apply appropriate technical and organizational security measures.
Automatically Collected Data
When you visit our website, we may automatically collect data such as:
- Your IP address,
- Browser type,
- Device information,
- Operating system,
- Usage data (e.g. page visits, time spent).
This data is used to improve and secure our services. Some of this information may be considered personal data, but we do not use it to identify you unless strictly necessary.
Third-Party Websites and Links
Our Site may contain links to third-party websites or services. We are not responsible for:
- Their content,
- Their privacy policies,
- Their security practices.
We advise you to always read the privacy policies of third parties before providing personal data.
Cooperation with Tax or Criminal Investigations
In certain cases, URlife may be legally required to share your information with authorities for tax or criminal investigations. We will comply but resist any excessive or unjustified requests within legal limits.
Data of Persons Under 18
Our Services are not intended for individuals under 18. We do not knowingly collect information from anyone under this age.
If you believe someone under 18 has provided information to us, please contact us using the details below so we may remove such data.
Data Security and Retention
We take appropriate technical and organizational measures to protect your personal information from:
- Loss,
- Misuse,
- Alteration,
- Unauthorized access.
However, no system is completely secure. We recommend:
- Keeping your password confidential,
- Using a unique, strong password,
- Not sharing your account details with others.
Retention Periods
We retain your data as long as you are a customer or as necessary for the purposes described in this Privacy Policy.
After termination, we keep customer and transaction data for the legally required period (e.g. tax obligations). After this period, data is deleted or anonymized.
Your Rights and Choices
Depending on your country or region, you may have the following rights:
- Right of Access
You can request access to the personal data we hold about you. - Right to Correction
You may request correction of inaccurate or incomplete data. - Right to Deletion
You may request deletion of your data when legally permitted. - Right to Restriction of Processing
You may request that we temporarily restrict processing of your data. - Right to Withdraw Consent
Where we process your data based on consent, you may withdraw it at any time. - Right to Data Portability
You may request a copy of your data in a structured, machine-readable format, or to transfer it to another party.
You can exercise these rights by contacting us at info@urlife.nl. We may request additional information to verify your identity before handling your request.
Complaints
If you have complaints about how we process your data, please contact us using the details below.
If you are not satisfied with our response, you may have the right to lodge a complaint with your countryâs data protection authority (in the Netherlands: the Autoriteit Persoonsgegevens).
International Users
We may transfer, store and process your personal information outside your country, including outside the European Economic Area (EEA), such as in the United States.
For such transfers, we rely on recognized protection mechanisms, such as:
- Standard Contractual Clauses issued by the European Commission;
- Adequacy Decisions for countries deemed to provide appropriate levels of data protection.
Contact
If you have questions about our privacy practices or wish to exercise your rights, you can contact us at:
E-mail address: info@urlife.nl