Terms of service

Overview of the Terms and Conditions

This website is operated by URlife. By visiting our website and/or placing an order, you agree to our services (“Service”) and agree to be bound by these Terms and Conditions, including any additional policies we mention on the website or make available through links.

These terms apply to all users of the website, including visitors, customers, vendors and any other form of user or contributor.

Please read these terms carefully before using our website. Accessing or using our website means that you agree to these Terms and Conditions. If you do not agree, we advise you not to use the website.

New features, updates or tools added to the webshop will automatically fall under these terms. The most recent version of the Terms and Conditions can always be found on this page.

URlife reserves the right to make changes at any time by updating this page. It is your responsibility to check this page regularly. If you continue to use our website after a change, you automatically accept the new terms.

Our webshop runs on Shopify, the platform that provides the technical infrastructure for our online store. URlife is fully responsible for the content, products, customer service and information on this website.

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Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

• Entrepreneur:
  URlife, the party that operates the webshop through Shopify and offers 100% natural intimate care products via www.urlife.nl.
• Consumer:
  A natural person who orders products through the URlife webshop without acting on behalf of a profession or business.
• Agreement:
  The purchase agreement that is created when the consumer places an order in the URlife webshop.
• Products:
  All 100% natural intimate care products from URlife, developed for gentle, comfortable and responsible intimate use.

Article 2 – Applicability

These Terms and Conditions apply to all offers, orders, agreements and deliveries from URlife via www.urlife.nl.
By placing an order, you fully agree to these Terms.
Deviations are only valid if they have been recorded in writing and confirmed by URlife.

Article 3 – Offer and agreement

• All offers on the Shopify webshop of URlife are non-binding and may be changed or withdrawn by the entrepreneur.
• The agreement is concluded at the moment the consumer places an order and the payment is successfully processed through Shopify’s payment systems.
• URlife reserves the right to refuse an order or impose additional conditions, for example in the event of an incorrect payment, incomplete details or suspicious orders.

Article 4 – Prices and payments

• All prices on the Shopify webshop are in euros and include VAT, unless stated otherwise.
• Payment must be made using the payment methods offered through Shopify, such as iDEAL, credit card, PayPal, etc.
• The consumer is responsible for correctly and promptly entering the required payment details.
• The consumer is obliged to pay the full amount due on time.
• In the event of non-payment, URlife has the right to dissolve the agreement or suspend delivery of the products.

Article 5 – Delivery

• The products are delivered to the address provided by the consumer, which is collected by Shopify during the ordering process.
• The delivery period will be carried out within the stated time frames, provided that the payment has been successfully processed and the product is in stock.
• URlife is not responsible for delays caused by Shopify or third parties such as delivery services.
• If delivery is not possible, URlife will inform the consumer within 30 days and the consumer has the right to cancel the agreement free of charge.

Article 6 – Right of withdrawal

• You have the right to cancel your order within 14 days after receiving the product, without giving any reason, in accordance with European consumer rights legislation.
• The product must be returned to URlife in its original condition and packaging, undamaged and unused, according to the return instructions stated in the Shopify webshop.
  The return shipping costs are borne by the consumer, unless otherwise agreed.
• After withdrawal, the full purchase amount will be refunded to the consumer within 14 days via the original payment method, unless otherwise agreed.

Exception to the right of withdrawal – hygiene & intimate products

For the safety and hygiene of our customers, intimate care products whose seal has been broken after delivery cannot be returned.
This is in accordance with Article 6:230p of the Dutch Civil Code, which excludes the right of withdrawal for products that cannot be returned for health or hygiene reasons once opened.

Products can only be returned when:

• the seal is fully intact,
• the product is unused,
• and the product is in its original, undamaged packaging.

Article 7 – Warranty and liability

• We guarantee that the products we deliver comply with the agreement and do not show defects at the time they arrive.
• If a product is defective, the consumer may submit a complaint within a reasonable period after receiving the product.
• URlife is not liable for damage resulting from incorrect use of the products or damage that is not directly related to defects in the product.
• All claims must be submitted to URlife within a reasonable period after the defect has been discovered.

Article 8 – Complaints

• Do you have a complaint? Please report it within two months using the contact details on our website.
• URlife will handle the complaint within 14 days. If a longer processing time is required, the consumer will be informed.
• If we cannot resolve the matter together, you may submit the complaint to a recognised disputes committee or the European ODR platform.

Article 9 – User comments, feedback and other submissions

• If, at our request, you send specific submissions, for example for competitions, or if you send creative ideas, suggestions, proposals, plans or other material without our request, whether online, by email, by post or otherwise, collectively referred to as “comments”, you agree that we may edit, copy, publish, distribute, translate and otherwise use those comments in any medium at any time and without restriction.

  We are not obliged to:

  1. Treat comments confidentially;
  2. Pay compensation for received comments;
  3. Respond to received comments.

  Although we are not obliged to do so, we may monitor, edit or remove content that we, in our sole judgment, consider unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable, or content that violates the intellectual property rights of third parties or these Terms and Conditions.

  You guarantee that your comments do not infringe any rights of third parties, including copyright, trademarks, privacy rights, personality rights or other personal or proprietary rights. You also agree that your comments do not contain defamatory, unlawful, offensive or obscene content, viruses or other harmful software that may affect the operation of our services or websites. You may not use false email addresses, impersonate another person or mislead us or third parties about the origin of your comments.

  You are fully responsible for the comments you post and for their accuracy. We accept no responsibility and are not liable for comments posted by you or third parties.

Article 10 – Duration and termination of the agreement

• The consumer may terminate an agreement for an indefinite period, relating to the periodic delivery of products, at any time with a notice period of no more than one month.
• The obligations entered into before termination of the agreement remain in force even after the agreement has ended.
• These Terms and Conditions remain in force until terminated by you or us. You may terminate them by informing us that you no longer wish to use our services or simply by stopping use of our site.
• URlife may terminate the agreement in the event of non-payment, fraud, misuse or violation of these Terms.
• We may terminate the agreement without prior notice if, in our sole judgment, we believe that you do not comply with these Terms and Conditions, or if we suspect that you do not comply. In that case, you remain liable for all amounts due up to the termination date and we may deny you access to our services, or part of them.

Article 11 – Privacy and data processing

• We respect your privacy and process your personal data in accordance with the General Data Protection Regulation (GDPR).
• The data collected through Shopify is used solely for performing the agreement and improving the user experience.
• Your submission of personal information through the store is governed by our Privacy Policy.
• The consumer has the right to access, correct or delete his or her data by contacting URlife.

Article 12 – Intellectual property

• All intellectual property rights to the website, products and services of URlife remain the property of the entrepreneur or the authorised third parties.
• The consumer is prohibited from reproducing, copying or otherwise using the content of the website or products without permission.

Article 13 – Applicable law and disputes

• All agreements between you and URlife are governed by Dutch law.
• Disputes arising from the agreement may be submitted to the competent court in the Netherlands, unless otherwise agreed.
• The consumer also has the option to submit complaints through the European ODR platform (https://ec.europa.eu/odr).

Article 14 – Final provisions

• If any provision of these Terms and Conditions is declared invalid or unenforceable, the remaining provisions will remain in force.
• URlife reserves the right to amend these Terms and Conditions. Changes will be announced through the Shopify webshop.

Article 15 – Force majeure

URlife is not liable for delays, shortcomings or inability to fulfil obligations when this results from circumstances beyond our reasonable control. These include, but are not limited to:

• strikes or work interruptions,
• failures in transport or communication systems,
• pandemics or health crises,
• disruptions at suppliers, production partners or delivery services,
• natural disasters, fire or extreme weather conditions,
• technical failures, such as Shopify, payment providers or shipping platforms,
• government measures or legal restrictions.

In situations of force majeure, our obligations are suspended for the duration of the force majeure situation. As soon as circumstances allow, URlife will resume performance as quickly as possible.

Article 16 – Use of the website and products

• Age requirement: By agreeing to these Terms and Conditions, you confirm that you are at least the legal age in your state or province of residence, or that you have reached the legal age and have given us permission to allow any minor dependants to use this site.

• Prohibited use:

  In addition to other prohibitions set out in the Terms and Conditions, you are prohibited from using the site or its content:
  (a) for any unlawful purpose;
  (b) to solicit others to participate in unlawful acts;
  (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances;
  (d) to infringe or violate our intellectual property rights or the intellectual property rights of others;
  (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
  (f) to provide false or misleading information;
  (g) to upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Service, any related website, other websites or the internet;
  (h) to collect or track the personal information of others;
  (i) to spam, phish, pharm, pretext, spider, crawl or scrape;
  (j) for any obscene or immoral purpose; or
  (k) to interfere with or circumvent the security features of the Service, any related website, other websites or the internet.

  We reserve the right to terminate your use of the Service or any related website for violating any prohibited use.

Article 17 – Refusal of service

URlife reserves the right to refuse the Service to any person for any reason. We may decide at our own discretion whether to accept an order or terminate the delivery of products or services to a customer.

Article 18 – Use of the Service

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, the use of the Service, access to the Service or any contact on the website through which the Service is provided, without express written permission from URlife.

Article 19 – Accuracy, completeness and timeliness of information

URlife is not responsible if information made available on the website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete or up-to-date sources of information first. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information, which is not necessarily current and is provided for reference only. URlife reserves the right to modify the contents of the site at any time, but has no obligation to update information on the site. It is your responsibility to monitor changes to the site.

Article 20 – Changes to the Service and prices

• Price changes:

  The prices of our products may change without prior notice. We reserve the right to modify, temporarily suspend or discontinue the Service, or any part or content thereof, at any time without prior notice.

Article 21 – Disclaimer of warranties; limitation of liability

• We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

  We do not warrant that the results that may be obtained from using the Service will be accurate or reliable.

  You agree that we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

  You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are, unless expressly stated by us, provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

  In no case shall URlife, our directors, officers, employees, subsidiaries, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages, whether based in contract, tort, including negligence, strict liability or otherwise, arising from your use of any of the Service or any products obtained through the Service, or for any other claim related in any way to your use of the Service or any product.

  Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability will be limited to the maximum extent permitted by law.

Article 22 – Indemnification

• You agree to indemnify, defend and hold harmless URlife and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party as a result of or arising from your breach of these Terms and Conditions or the documents incorporated by reference, or your violation of any law or the rights of a third party.

Article 23 – Applicable law

• These Terms and Conditions and any separate agreements under which we provide services to you shall be governed by and interpreted in accordance with the laws of the Netherlands.

Article 24 – Changes to the Terms and Conditions

• You can always find the latest version of our Terms and Conditions on this page.

  We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions. We will post updates and changes on our website. It is your responsibility to check our website periodically for changes. Continued use of our website or the Service after changes have been posted means that you accept those changes.

Article 25 – Severability

• If any provision of these Terms and Conditions is considered invalid or unenforceable, the remaining provisions will remain in force. The unenforceable part will be severed from the remaining provisions without affecting the validity and enforceability of the other provisions.

• Our failure to exercise or enforce any right or provision of these Terms and Conditions does not constitute a waiver of that right or provision.

  These Terms and Conditions, together with any policies or operating rules posted by us on this site or in relation to the Service, constitute the entire agreement and understanding between you and us. They govern your use of the Service and replace all prior or simultaneous agreements, communications and proposals, whether oral or written, between you and us, including but not limited to previous versions of the Terms and Conditions.

  Any ambiguities in the interpretation of these Terms and Conditions shall not be interpreted against the drafting party.